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Certified data recovery company

Our data recovery services team of highly skilled engineers possesses the most recognized certifications in the data recovery and IT industry. Our cleanroom has been certified with the ISO 5 class 100 certification, ensuring a contamination-free environment for your data recovery needs.

We understand that your data is sensitive and valuable, and entrusting it to certified data recovery experts is the only safe and secure option. With our team’s expertise and qualifications, you can be confident that your data is in good hands.

Two engineers working on data recovery mockup
Team

Trusted by

Senate of the United States
Senate of the United States
Universal Studios
A Nordstrom Company
Los Angeles Superior Court
University of California
United States Senate
“There was a technical problem with some equipment which your firm was able to resolve with great speed and wonderful results.”
Paul Strauss,
United States Senator for the D. C.
Universal Studios
“In a short period of time, Platinum was able to recover 100% of my data and I was back in business planning and scheduling my pre-summer projects”
Steve Hamm,
Director of Technical Services
A Nordstrom Company
“I would personally like to thank David Green and the Platinum Data Recovery team for saving important data that we needed to perform critical historical reports”
Mohamud Mahmoud,
Sr. Systems Administrator
Los Angeles Superior Court
“Platinum Data Recovery are very professional and pleasant to work with. When I called them with this emergency situation, they helped us recover all the data”
Luis Moreno,
Computer Support Supervisor
UCLA
“What I like about Platinum Data Recovery is that all of my emails and phone calls received prompt replies, and I am especially relieved that all my files were recovered”
Seth Putterman,
Professor

Our certifications

Apple Cyber Security Microsoft Certified Pro Microsoft Application Developer ISO Clean Room Heawei MSSQL Emerson Oracle

Data recovery services for all types of data loss

Doesn’t matter what kind of data loss you have; we have a solution for you. We are committed to working hard to recover your lost data, regardless of the level of complexity.


Our engineers like challenges because this is a good opportunity to enhance their skills and expertise.

Data recovery advicer explaining the process

Data recovery services you can count on

All data storage devices will crash one day – it’s a fact. Even large corporations with dozens IT professionals working to secure their business data have experienced data loss. We know that this can be a frustrating and unpleasant experience, but we have got you covered. Our lab started providing data recovery in Los angeles and now we receive cases from all over the nation, due to our high success rate.

Our engineers can come up with a unique method based on your problem to get the data back. Creatively is a key in data recovery.

Data recovery advicer at the front desk

FAQ

Why good data recovery services are not cheap?

When we lose data, we desperately want it back. The safest and most efficient way to recover your data is to look for professional data recovery services. There are rumors that this kind of service is expensive, but the real question should be: «Is that really the case, and if so, why, and is it worth paying?»

The data recovery is not a one-click job. The disk drive is a complicated technical device built up from different components very much sensitive to dust and wrong hands-on actions. Data recovery companies are fully equipped with expensive hardware and software to perform data recovery in certified cleanrooms. The procedure is done by certified engineers who have done dozens of recoveries and who have the experience to take the most complicated tasks even with a 1% chance. This is not the case with cheap data recovery companies. In most scenarios, they wouldn’t take cases that will require a few weeks to recover data.

They would declare a problem as unsolvable and data unrecoverable. From another perspective, if they see that the job will be complicated and that it would involve a lot of donor parts to recover it, the cheap quote they would give will result in zero/negative profit, so it wouldn’t be worth attempting for them..

If your disk is physically damaged, data recovery companies have spare disks to replace the failed disk component and then restore your data. The equipment is updated and maintained by the companies and does not come at a cheap price. The final price depends on the type and severity of the problem and the size of the disk.

Is a discount possible if I only need a few files recovered from the drive?

The data recovery process includes two parts, the actual time engineers use to access the data on the faulty disks and machine time. Machine time is the time used by data recovery equipment to recover a portion or all the data.

The most difficult and expensive thing is to get access to the hard disk, and once access is gained, the time consumed by the machine isn’t a major factor in the price quote. Most of the time, engineers have to do the same amount of work to access the failed drive regardless of whether there is 10GB or 1TB of data.

How important is a clean room?

Data recovery is a very sensitive operation, and it is essential to do it in a clean room with clean dust-free air. A clean room is a work area with controlled air, temperature, humidity, and concentration of particles, to protect sensitive hardware components from contamination and physical damage. Data recovery professionals use clean rooms to perform failure analysis and data recovery. Clean rooms are equipped with a filtration system to make clean and dust-free air.

In some cases, data recovery professionals have to open the disk drive and expose the magnetic platters to the outside environment, which is where the data is stored on a hard disk. If a single grain of dust enters the magnetic plates (normal case in non-clean rooms) that can damage the mechanism and cause the read/write heads to touch the platter surface and permanently destroy and loss of the data. It is highly recommended to perform hard disk data recovery in a cleanroom environment due to the sensitive components on hard disk drives, but not mandatory for all flash memory-based storage devices such as SSDs, memory cards, and flash drives due to the different architecture, design, and sensitivity.

At Platinum data recovery we have an ISO 5 class 100 certified cleanroom to perform all types of data recoveries. If your hard disk has suffered a physical failure, we kindly recommend you rely on data recovery professional companies who have the tools and experience to perform even the most complicated recoveries. Any activity on your disk done by non-professionals and in non-clean rooms could damage your disk and decrease the chance of recovering lost data.

Data recovery software vs data recovery equipment

We can approach the storage device problem in two ways, using data recovery software and/or data recovery equipment.

Data recovery software seems like a one-job click. There are dozens of free and commercial data recovery software you can install on your Windows and macOS. This might seem like the easiest option, but it can damage your disk. Data recovery software doesn’t have control over your hard disk. It tries to recover the lost data over and over again, even from bad sectors. In other words, in case a hard disk has bad sectors, the recovery software can force reading which is not recommended. The more secure and recommended way to recover data is to make a clone, so if data recovery equipment reads the sector, it automatically makes a clone of this sector. The next time we need to read this sector, we will do it from a clone drive and not from the original. This will save the amount of time, and the damaged hard drive will live.

If your disk firmware is corrupted, it can´t fix it. It also adds up additional load on the disk because communication between software and disk is not done directly, but via the operating system. If your disk has a physical problem, you will probably not be able to recover anything. All these facts have very much a negative effect on the success of data recovery and can damage your disk.
This is not the case with data recovery equipment. First, by following the best practice, data recovery companies are performing recoveries using professional equipment in certified cleanrooms. Data recovery equipment has control over your disk drive components, disk firmware, and bad sectors. It can put write protection on the faulty drive and avoid potential disk damage. Additionally, it can define how many milliseconds each sector will be read and jump over bad sectors. Choosing professional data recovery services provides a much higher chance for successful data recovery.

Is it worth paying for data recovery?

The answer depends on whether the data can be easily recreated and how much time and effort it would take to redo it. If you have a partial backup of your data saved somewhere or if your documents are mostly stored in your sent email’s attachments, then it may not be worth paying for data recovery. If you have lost pictures, it may be worth checking your social media accounts as you may be able to find most of your pictures there. However, if your data is irreplaceable, then data recovery may be your only option.

What is the average cost of data recovery?

We consulted our accounting department for a cost estimate. They have advised that for logical problems, the average cost is between $400 to $450. For physical problems, the cost is estimated to be around $600 to $700.

Can I do data recovery myself?

Yes, you can perform data recovery on your own if you are certain that your storage device does not have any physical problems. For example, you can recover deleted data on your own. There are many good free and paid data recovery software options available.