First email

Dear {firstname} {lastname},

Thank you for choosing Platinum Data Recovery. We can definitely try and help you recover your lost data. If it’s not an emergency to get the data back, we offer free diagnostic and evaluation. Let’s say if you decide to proceed with us, once we receive your storage device in our facility, one of our engineers will make an official diagnostic and will let you know the problem, chances for recovery and firm price quote based on the damage. After that, you can make a decision if you want to proceed or not.

Service ID Number: PLT-{id}

You may either drop off or ship your media device(s) to our data recovery laboratory in Los Angeles.

Platinum Data Recovery
2370 Westwood Blvd., Suite L2
Los Angeles, CA 90064
Ph: (800) 313-0044

If you decide to drop off, all we need is your storage device along with the service number PLT-{id}. Drop off hours are 10am-5:30pm.

In case of  shipping your media device, please follow these steps on how to ship it safely:

  1. If your device is a hard drive or SSD remove it from your desktop/laptop.
  2. Package only the storage device(s) without any cables, caddy or AC adapters.
  3. For RAID: All RAID hard drives must be packaged. RAID controller card is not required.
  4. Securely wrap the hard drive(s) or other media device(s) in an anti-static bag(if available)
  5. Select a sturdy box that is slightly larger than the shipped item(s).
  6. Wrap each item individually in bubble wrap.
  7. Place your item(s) in the center of the box, and surround it on all sides with the foam, peanuts or additional bubble wrap.
  8. Label the box as  “FRAGILE”.
  9. Include your service ID number with your shipment (VERY IMPORTANT).
  10. Ship your package with delivery confirmation via UPS, FedEx, USPS, DHL and etc.

Feel free to contact us if you have any question or concerns.

Remember, your data is in good hands!