More complicated + top platter damage

Unfortunately, I don’t have good news for you as of today.  For the down payment that you submitted, we have purchased and received matching donor hard drives (same model, part number, close manufacture date, etc.).  After that, we took your damaged hard drive to our ISO 5 class 100 clean room and changed the damaged parts using donor materials.  It looks like the damaged hard drive has damages on the internal platters plus damages on the top platter as you know from diagnostic results.  It makes the process complicated. You still have the same chances for data recovery, I’m just giving you an update.

We are working hard to deliver good news to you.

Platinum Data Recovery
2370 Westwood blvd., Suite L2
Los Angeles, CA 90064
Ph: (800) 313-0044
Fx: (800) 503-0024