We regret to inform you that after extensive hours of tedious work by our engineers, we were unable to recover your lost data.

Our engineers have discovered that your hard drive has sustained severe and irreparable mechanical/physical failures. We have tried numerous times to overcome or work around these failures but were unsuccessful in our attempts.

Your options now are to either pick up your media device from our Los Angeles office or request, via phone or email, that it be shipped back to you (please provide a good shipping address) free of charge. If you do not want your device anymore, we will recycle it for you free of charge.

Why recycle? www.platinumdatarecovery.com/electronics-recycling

Once again, we apologize that your data is unrecoverable.

Platinum Data Recovery
2370 Westwood blvd., Suite L2
Los Angeles, CA 90064
Ph: (800) 313-0044
Fx: (800) 503-0024