Emergency Data Recovery
All storage devices will crash one day, but sometimes they crash at the most inconvenient or critical moment. We offer emergency data recovery services for those moments where a data recovery solution just can't wait. Platinum Data Recovery is revered by dozens of corporations, government institutions and has recovered some of the most precious and important data for them.
With an on-site ISO 5 Class 100 clean room
and a team of certified engineers with years of experience,
your data will be in the best hands in the business.
We offer three types of Emergency Data Recovery solutions:
Standard Emergency Data Recovery;
First Response Emergency Data Recovery;
and RAID Emergency Data Recovery.
Standard Emergency Data Recovery
Recommended for anyone in need of emergency/expedited data recovery. Diagnostic completed in 4 hours after your device arrives at our lab. An engineer will work around the clock until your data is successfully recovered. A customer service representative will update you periodically on the status of your case, providing you with peace of mind regarding your lost data.
First Response Emergency Data Recovery
Recommended if the data lost is business related. With the First Response Emergency Data Recovery plan, the recovery of your data will become our utmost priority. Diagnostic completed within 3 hours or sooner after your storage device arrives at our lab. Our highly trained First Response engineers, who are used to working under pressure, will work 24/7 until your data is successfully recovered. A customer service representative will update you frequently on the status of your case.
RAID Emergency Data Recovery
Recommended if the data is lost from a RAID. With the RAID Emergency Data Recovery plan, the recovery of your RAID will become our utmost priority. Diagnostic completed within 3 hours or sooner after your RAID device arrives at our lab. Our highly trained First Response engineers will work nonstop until your data is recovered. A customer service representative will update you frequently on the status of your case.
Emergency Data Recovery FAQs
What does diagnosis involve?
When we receive your storage device, our data recovery experts perform an extensive diagnostic to determine the condition of the storage device and data stored on it. We begin the diagnosis process by determining the extent of damage and cause of the problem. Our team finds out whether the problem is logical, physical, or both. This helps us in figuring out the best method of recovery. Diagnosis also helps you to find out how much time will be needed for data recovery and the cost of recovery.
How long does the diagnosis process take?
When we receive a storage device for diagnostic, we take 3 to 4 hours of time to evaluate the issue. The Standard Emergency Data Recovery service takes 4 hours to complete diagnosis while the First Response Emergency Data Recovery service takes 3 hours or less. Once the diagnosis is complete, we provide a report/quote to the client about the problem with your device, chances for recovery, estimated time needed, and the firm price quote. Once we receive your approval, we begin the recovery process in our lab.
How long does data retrieval take?
The time taken to recover your lost data depends on the extent of damage and size of your data. All cases of data recovery are different and require unique processes and timelines. In case of emergency data recovery, we take 3-4 hours for diagnosis, followed by the recovery process. Our data recovery engineers work around the clock until your data is successfully recovered.
We're here for you 24/7/365!
We're here for you 24/7/365!
In many cases, we can evaluate, repair, or recover data in as little as 8 hours..
"While traveling to conference the drive in my Macbook Pro made a few suspicious nosies and refused to boot... I contacted Platinum Data Recovery and they quickly found out it was a hardware problem with one of the heads on the drive, and did an excellent job recovering all the data."Vaclav Petricek, Principal Data Scientist view this letter all letters