LaCie Data Recovery


LaCie began its life as 2 storage companies in 1989; as Electronique d2 in Paris, France and as La Cie in 1987 in Portland, Oregon.

In the U.S., La Cie was founded on the principles that product differentiation would create a profit. The founder’s objective was to create premier products and make the company stand out through industrial design and value added software. In 1990 La Cie was acquired by a subsidiary of Quantum. Early in the company’s life they had focused their businesses on IT storage solutions based on the SCSI interface. (SCSI was later adopted by Apple Computer as its main peripheral interface.) As a subsidiary of Quantum, La Cie was licensed as the exclusive manufacturer of Apple-branded external SCSI hard drives with Quantum HDDs inside.

In 1995, Electronique d2 purchased La Cie. ED2 was eventually phased out by 1998, and decided to adopt “LaCie” as the name for the brand worldwide. In 2014, Seagate purchased the company for $186 million. Now LaCie creates the enclosures and Seagate provides the hard drives inside. The companies are still in the process of merging.

Since ED2’s original target consumer was the apple user (and many of the users worked in creative professions) they strive to offer “designer drives” to satisfy their customer’s artistic tastes.

LaCie products we work with include, but are not limited to:

  • LaCie d2 Network 2 & d2 Thunderbolt
  • LaCie 8big Rack, 4big Quadra, 2big Quadra, 2big Quadra Enterprise Class
  • LaCie 12big Rack Fibre, 12big Rack Serial, 12big Rack Network, Network Space (& Network Space 2), 2big Network (& 2big Network 2)
  • LaCie Big Disk devices (& Big Disk Network), 5big Network & 5big Thunderbolt 2
  • LaCie Ethernet Disk
  • LaCie Starck Desktop Hard Drive, Starck Mobile Hard Drive
  • LaCie Rugged XL
  • LaCie Grand Hard Disk, d2 Quadra Hard Disk (& Enterprise class), Hard Disk, Hard Disk Quadra, Hard Disk MAX Quadra & Hard Disk MAX
  • LaCie Brick Desktop Hard Drive
  • LaCie Rikiki
  • LaCie Petit Hard Disk
  • LaCie Little Disk & Little Big Disk Quadra
  • LaCie Skwarim
  • All Thunderbolt 2 Products
  • LaCie d2 USB 3.0

Common Problems

LaCie products typically indicate serious errors. The 12big Rack Network uses audible alarms and lights to alert users. If the device displays a constant light with a slow beeping sound, one or more drives have failed or cannot be read. Beeping sounds are also used by LaCie RAID devices and home drives to indicate drive failure. You can hear both soft clicking (which can be normal so long as it’s still functioning), and hard clicking. If the device isn’t working, soft clicking could indicate that the drive is corrupted, or has a failure in the external power supply or power cable. Hard clicking is metal-on-metal and is typically accompanied by an alarm. This is usually a physical failure and caused by trauma to the drive. LaCie rugged drives can also be prone to overheating (under heavy use) which will damage the PCB.

If you hear, see, or believe your hard drive may be experiencing one of these problems or any other, do not power up the device. Discontinue the use of the drive immediately as this may cause more damage and further loss of data.

Why Choose Us?

The engineers at Platinum Data Recovery have over 15 years of experience dealing with these same issues and more. Our engineers keep up to date with the constantly evolving technology of LaCie. We have all of the necessary software and tools to recover your information, starting with our on-site ISO 5 Class 100 Certified clean room. We have cultivated a network of donor drive vendors the world over. This gives us a distinct advantage as we can match parts on virtually any drive. Here at Platinum Data Recovery, we work as a team to recover as much of your data as quickly as possible. We will not rest until you, our valued customer, are completely satisfied.