FAQ

Q1. My hard drive crashed. Can my data be recovered?
We actually have a 95% success rate and our engineers have over 10 years of experience in the field.

Q2. How long does data recovery take?
Depending on how fast you need your data recovered, we have 8 different types of services which offer different timelines. We do offer Emergency services. An estimated eight business hours to seven business days. It depends on the severity of the damage done to your hard drive and the particular recovery service you select.

Q3.How much do you charge for Data Recovery?
In order to provide you with an accurate quote our engineers must first examine and diagnose you hard drive, see what we are dealing with and then they will be able to give you a firm price quote. Platinum Data Recovery offers absolutely FREE diagnostics and FREE evaluation if you select the Economical Data Recovery service plan. Economical Data Recovery – A FREE diagnostic provided within two business days after your media device arrives at our office and actual data recovery within an estimated seven business days.
In order to provide you with an accurate quote our engineers must first examine
and diagnose your hard drive, see what we are dealing with and then they will be able
to give you a firm price quote.
Platinum Data Recovery offers absolutely FREE diagnostics and FREE evaluation
if you select the Economical Data Recovery service plan.
Economical Data Recovery – A FREE diagnostic provided within two business days
after your media device arrives at our office and actual data recovery within
an estimated seven business days.

Q4. Do you charge by the size of my hard drive or how much I want to recover?
No, we charge by the severity of the damage done to your hard drive, the cost of donor parts, and the amount of labor required to amend this damage.

Q5. Is the confidentiality of data maintained during the recovery process?
Yes, 100% Confidentiality and Non-Disclosure is Guaranteed

Q6. Do you recover Mac and Linux hard drives as well?
Yes, for no additional fee.

Q7. How does your shipping process work?
We ship everything through UPS Ground or USPS Priority. Overnight shipping is available for a fee.

Q8. What will you do with the old drive if I don’t want it back?
We will recycle your drive by removing the inside platters and destroying them physically.

Q9. Do you charge extra for transfer devices?
Yes, unless you provide your own.