Western Digital Data Recovery | WD My Passport Elements My Book Duo

Western Digital Data Recovery

For all Western Digital data storage devices, we provide the highest data recovery success rate. We are considered as one of the most reliable and experienced WD data recovery providers in the industry. Our certified data recovery engineers have successfully recovered data from numerous WD devices, including WD hard drives and solid-state drives.

In addition to the highest success rate, we also provide no-obligation data recovery diagnosis and no data, no charge policy.

Whether your storage device has sustained a logical, electrical, mechanical, or physical failure, our goal is to bring back your lost data. Our data recovery team operates in an ISO certified cleanroom that shows how serious we are about performing a safe and secure Western Digital data recovery.

Western Digital Data Recovery

WD products we work with include but are not limited to:

• WD Caviar Black, Blue, Green & Red
• WD Desktop Blue, Green, Black, Red, VelociRaptor, Purple
• WD Mobile Blue, Green, Black, Black², Red
• WD NAS Red
• My Book
• My Book Elements
• My Book Essentials
• My Book for Mac
• My Book Studio
• My Book Thunderbolt Duo
• My Book VelociRaptor Duo
• My Book Live & Live Duo
• My Book AV & AV-TV
• My Passport Elements
• My Passport Ultra
• My Passport Slim
• My Passport for Mac
• My Passport Studio
• My Passport Air
• My Passport Pro
• My Passport Enterprise
• My Passport AV-TV
• My Cloud
• My Cloud Mirror
• My Cloud EX2 & EX4
• Western Digital PC NVMe™ SSDs
• Ultrastar Serv24-A Storage Server
• Ultrastar Serv60+8 Hybrid Storage Server
• WD Gold™ NVMe Enterprise-Class SSDs
• Ultrastar NVMe series SSDs
• Western Digital CL SN720 NVMe SSDs
• Ultrastar DC ME200 Memory Extension Drive
• WD Gold Enterprise-Class HDD
• Ultrastar DC HC550 HDDs
• Commercial NVMe Solid State Drives
• Industrial & Commercial memory cards

Common Problems with WD My Passport | Book | Elements

Common problems that strike Western Digital hard drives may include: clicking, ticking or clunking sounds; burnt printed circuit boards (PCB); and broken or stuck read/write heads. These are physical (hardware) problems. If you hear, see, or believe your hard drive may be experiencing any of these problems, do not power up your device– this may cause more damage and further loss of data.

There are also logical (software) issues that can arise. The most frequent logical issues can occur when data is accidentally deleted from the drive or when the drive is formatted, erasing the previous contents. If you run into either of these problems, discontinue using the drive immediately.

Every second your drive is in use it is reading and writing information to the platters, where all of the data is stored. The space that was once held by your now-deleted information is read by the computer as empty, thus continued use can lead to your computer saving new data to that previously occupied space and erasing your data for good.

There are tons of articles, videos, and software online that purport that they can help you get your data back without having to consult a professional. In this sense, it’s no different than experiencing a health problem and turning to the web for the best remedy. You go to a doctor when you are sick or a mechanic when your car has problems, why would you do something different when it comes to pictures and videos of your friends and family, sensitive personal information, or those files from your job that you have spent weeks working on? Instead, allow the expert engineers of Platinum Data Recovery to perform a free diagnostic and free evaluation to discern the exact problem.

Why Choose Us for WD Data Recovery?

At Platinum Data Recovery, our engineers are well equipped to deal with the latest and greatest from Western Digital. With over 15 years of data recovery experience, Platinum’s engineers keep constant pace with the constantly evolving technology of Western Digital. Hard drives are meant only to be opened in clean room environments due to the highly sensitive nature of the hard drive platters. We have an on-site ISO 5 Class 100 cleanroom to enable our experts with all of the tools to get your information back. When dealing with deleted, formatted, or other logical problems, we have a plethora of recovery programs from third parties along with our own custom-built programs designed specifically to retrieve your data from the brink of permanent deletion. You trust Western Digital to store all of your valuable information; trust Platinum Data Recovery to get it back for you.

Western Digital Data Recovery Solution

If your Western Digital hard drive has failed due to any reason, we can help you! At Platinum Data Recovery, we have experienced engineers who have been performing WD hard drives data recovery services for years. When you choose us, you get the best possibilities of getting back your lost data from Western Digital devices. We can recover data from all WD hard drives. We are among the most preferred data recovery service providers because our experts can retrieve data in every possible situation. Whether you’ve lost your data due to accidental deletion, virus attack, or physical damage, our team is expert in recovering data from all Western Digital hard drive, whether it is an external hard drive or internal hard drive.

Western Digital Hard Drives are one of the most widely acclaimed drives among users due to its performance. As a non-volatile storage device, these drives can save data efficiently on fast-rotating platters with magnetic surfaces. However, like every other device, WD hard drives are also vulnerable to damage. It may experience several issues like an undetected WD drive or WD passport is not recognized by Windows 10, or it may make an unusual sound. No matter how you’ve lost data from a Western Digital Hard Drive, we know how to fix the problem and retrieve your lost data successfully.

Western Digital Hard Drive Failure

Western Digital hard drives are popular among users due to their brilliant performance. However, sometimes users experience issues such as undetected WD external hard drive or PCB/Logic board failures. WD hard drives may suffer electronic failures due to power surges. Logical Failure in Western Digital hard drives is also possible when the media files got accidentally deleted or formatted. Sometimes, the system may not recognize the bios and displays an error “Format the disk”. Likewise, physical or mechanical failures are also common in the Western Digital HDD.

Recover Data from All Western Digital Devices

If you’re using WD hard drive or SSD, you may encounter data loss due to physical damage or logical corruption. At Platinum Data Recovery, we provide cutting-edge solutions for all possible data loss situations. Whether you need to recover deleted files or retrieve corrupted data from any WD data storage device, we are here to help. Over the years, we have recovered data from devices that even other data recovery companies claimed to be unrecoverable. We have set up certified cleanrooms and our engineers utilize the most advanced tools to recover data from any storage media. Our technical expertise and state-of-art infrastructure allow us to offer the highest success rate for all WD devices.

Our data recovery services have solved the data recovery woes of thousands of individuals and businesses who lost data from desktops, laptops, smartphones, hard drives, SSDs, RAID, USB flash drives, and more. We have become the most dependable service provider because of our fast and effective data recovery solutions.


My WD external hard drive is not recognized by the computer. What should I do to recover my lost data?

When your Western Digital external hard drive is not showing up on the computer, it’s best to seek the help of an expert. Incorrect use of data recovery software and video tutorials may lead to permanent data loss. Experts at Platinum Data Recovery can easily recover lost data from all series of Western Digital hard drives, no matter what type of issue it is. Whether you have accidentally formatted the hard drive or the drive got corrupted due to sudden power failure, we have the solution to recover data from WD hard drive.

What type of file formats do you recover?

Our data recovery specialists can retrieve files of any type and format. We have the expertise to retrieve lost Pictures, Audio, Video, Documents, Excel Files, PPT Presentation Files, and all other file formats from a wide range of storage devices. Our team can restore lost data from a device such as Internal & External Hard Drive, SD Card, Flash Drive, Solid State Drive (SSD), Memory Card, RAID, SAN, NAS, DAS, and more.

How do you recover lost data from Western Digital storage devices?

No matter how you lost data stored on WD storage media, our team is qualified to retrieve lost files in most cases. We begin the data recovery procedure by evaluating the damaged storage media to find out the cause of data loss. After diagnosis, we move forward to safely recover data in 100% Clean Room Lab.

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About Western Digital

At Platinum Data Recovery, we specialize in recovering lost data from Western Digital Hard Drive. Even if your WD Hard Drive is not detected in BIOS or the data has become corrupted, we can retrieve your lost files. Our improved Western Digital data recovery techniques help you get back your lost data in all possible scenarios. Whether it’s a virus attack or physical damage, our WD data retrieval specialists can recover data from all Western Digital hard drive, whether it is an external hard drive or internal hard drive. Contact us today!

Our clients

Conan O'Brien Team Coco

"I've recommended them in the past and will continue to do so in the future. They've earned a lifetime customer in me. Can't thank you guys enough!"

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Our Certifications

Entrusting your data to certified data recovery experts is the only safe and secure option. 
We are here for you!