Synology Data Recovery


Synology was founded in 2000 in Taiwan, by former Microsoft employees Philip Wong and Cheen Liao. Their primary dedication was developing an operating system to combine with NAS hardware, called Filer OS. In 2004, they completed their first project: DiskStation DS-101 and DiskStation Manager. Since their release of the first DiskStation product, the company has grown exponentially, concentrating on providing NAS solutions for small businesses.

Their Flagship product, DiskStation Manager, is the foundation of everything; integrating file sharing, RAID storage, multimedia streaming, centralized backup and virtual storage. Synology began producing mobile applications supporting windows, android, iOS and Kindle. The DSM receives two large updates a year, and minor updates all year long. It is completely free for their users. They launched their first hot-swap capable product in 2006, The RackStation Rs-406. (The name Cube Station had been used previously but was discontinued). They opened a second location in Bellevue, Washington a few months later, then a third in England in 2008. That same year they launched their first DiskStation with 5 bays, the DS508. In 2011, a location opened in Dusseldorf, Germany; the same year as the release of their XS Series which is scalable to over 100TB. A location was opened in Suresnes, then relocated to Courbevoie, France in March of 2013. Things have not slowed down since.

Synology Products we work with include, but are not limited to:

  • DiskStation 3612xs
  • DiskStation 214+, 415+, & 713+
  • DiskStation 1513+, & 1515+
  • DiskStation 1813+, 1815+, & 2413+
  • DiskStation 114, 214, & 214play
  • DiskStation 414, & 414play
  • DiskStation 115j, 213j, & 213air
  • DiskStation 214se, 414slim, & 414j
  • RackStation 3614xs/3614RPxs, & 3614xs+
  • RackStaion  10613xs+
  • RackStation 814+/814RP+
  • RackStation 2414+/2414RP+
  • RackStation 214 & 814

Common Problems

The most prevalent issues seen with DiskStation and RackStation will be crashed RAID volumes, failed hard drives, and corrupt voumes. Thankfully Synology products typically have lights that will alert you to any failed drives, and the drive can be replaced. Occasionally the device will not power on, which can possibly be the power supply. If that is ruled out, then call us immediately. If you hear any clicking, ticking, or clunking noises, turn off the device immediately. This may be an issue with the read/write head and leaving it running could cause further damage to the platters and possible data loss.

You will see plenty of articles online with software available to download. Do not use these programs, as they can result in more issues.

Why Choose Us?

When your sensitive business information and hours of work are at stake, seek out the professionals! The expert Engineers at Platinum Data Recovery will perform a free diagnostic and evaluation to discern the exact problem for you. We have over 15 years of data recovery experience, and are well versed in the issues associated with RAID systems. Our on-site ISO 5 Class 100 Certified clean room will allow our experts to inspect your drives in the proper environment. We have a plethora of tools that help us retrieve your data from the brink of permanent deletion. Trust the experts; Trust Platinum Data Recovery and call us now!