Hitachi Data Recovery


The Hitachi Corporation, or HGST, makes some of the most reliable hard drives on the planet. Hard drives are produced for desktop, laptop, NAS and RAID systems and external memory storage. Hitachi also produces Solid State drives in constantly increasing capacities and speeds, continually pushing the boundaries of data storage technology. As the amount of content on the Internet continues to increase, Hitachi drives keep pace, introducing new technological breakthroughs such as the HelioSeal helium-filled hard drives that allow for more storage with less power consumption. Hitachi drives are also the power behind the wildly popular G-Technology or G-Drive line of external hard drives and the best-selling Touro line of desktop and portable external drives.

Hitachi Products we work with include, but are not limited to:

  • Travelstar and Travelstar Thin Laptop Hard Drives
  • Ultrastar Desktop, NAS, RAID and Enterprise Hard Drives
  • Ultrastar Solid State Drives
  • Deskstar Internal Desktop Hard Drives
  • Cinemastar Internal Desktop Hard Drives
  • Endurastar Auto/Industrial Hard Drives
  • Touro External Drives (Touro S, Touro Mobile, Touro Mobile Pro, Touro Desk & Touro Desk Pro)
  • G-Technology External Drives (G-RAID, G-RAID Studio, G-RAID with Thunderbolt, G-RAID Mini, G-Drive, G-Drive ev220, G-Drive evSSD, G-Drive EV, G-Drive with Thunderbolt, G-Drive Pro, G-Drive Mobile, G-Drive Mini, G-Drive Mobile USB, G-Drive Slim, G-Connect, G-Speed, G-Speed Q, G-Speed ES, G-Speed ES Pro, G-Speed Studio)

Common Problems

Despite their excellent reliability, Hitachi hard drives still break down from time to time. Typical issues with Hitachi products include reader head failure, problems with the printed circuit board (PCB), and loss of magnetic properties on the platters. Often times the head mechanism can break, sometimes as a result of physical trauma, such as a drop or fall. However, heads can also break on their own due to normal wear and tear and in conjunction with their highly fragile nature. For printed circuit boards, injury can occur as the result of a power surge or from a spill of liquid on the computer or external device. The occasional loss of magnetic properties on the platters is not an uncommon occurrence, and can cause a buildup of dust inside the hard drive, presenting a large risk to the integrity of the platters and your data.

Why Choose Us?

Platinum Data Recovery can help with all of these issues and more! Our engineers have well over a decade of experience and work extremely hard to get as much of your valuable data back as possible. We have all of the necessary software and tools to recover your information, starting with our on-site in-house ISO 5 Class 100 certified clean room. We do not repair hard drives. Instead, we find exact matches of your broken hard drive and use those matches to provide the donor parts that allow our expert engineers to extract the data and piece it back together virtually, thus eliminating additional risks to the integrity of the files. The Platinum Data Recovery engineers work together as a team to get as much of your data back as possible as quickly as possible. We are always motivated to recover all of your information and we will try and try again until you, the customer, are completely satisfied.