I regret to inform you that, due to the scratches/damages on the platters and after extensive hours of tedious work by our engineers, we were unable to recover your lost data on the first attempt.
I have spoken to my manager and he has agreed to allow me to make a second attempt at no additional cost to you. The second attempt will involve more labor hours and donor parts. All we need from you in order to begin is a “go ahead” replied via email. We are asking your permission to do the “second attempt” to make sure that your data is not losing the value to you if recovery will take longer and you are still interested in data recovery.
Our company sincerely apologizes for any inconvenience brought by this delay and greatly appreciates your patience and understanding. We will keep you updated.
In case we won’t get your email reply or call within 24 hours, we will start the second attempt automatically since it does not involve any additional fees.
Feel free to contact us if you have any questions or concerns.
Platinum Data Recovery
2370 Westwood blvd., Suite L2
Los Angeles, CA 90064
Ph: (800) 313-0044
Fx: (800) 503-0024